Most people think business cases are about raising capital. They're not. The real magic of a business case is that it forces clarity—proving whether an idea actually works before you commit resources to it.
Having written hundreds of business cases across industries, I've learned that the ones that get approved share common characteristics. More importantly, I've seen how business cases transform fuzzy ideas into focused operations, regardless of whether external funding is involved.
Beyond Capital Raising: What Business Cases Actually Do
Capital raising is one use of a business case—but it's not the primary one. A business case exists for one fundamental reason: to enable a high-quality decision about a specific course of action.
Prove Concept
Test whether an idea is viable before committing significant resources
Focus Operations
Align teams around clear objectives, metrics, and milestones
Enable Decisions
Provide evidence for go/no-go decisions with transparent logic
The business case is an argumentative document. It makes a recommendation and defends it with transparent logic and evidence. Unlike lengthy reports that describe everything, a business case cuts to the question: should we do this?
The Many Uses of Business Cases
Business case applications have moved well beyond the classical focus on capital projects. Modern organisations use them across virtually every decision-making domain:
The Magic Sauce: What Makes Business Cases Work
After writing hundreds of business cases, patterns emerge. The ones that succeed—whether seeking board approval, securing funding, or just getting team buy-in—share these characteristics:
The Five Pillars of Effective Business Cases
Clear Problem
Define what you're solving and why it matters now
Viable Alternatives
Compare credible options including "do nothing"
Honest Numbers
Quantify benefits and costs with defensible assumptions
Risk Transparency
Acknowledge what could go wrong and how you'll respond
Clear Ask
State exactly what decision you need and from whom
1. Clear Problem Definition
Every failed business case I've seen starts with a weak problem statement. "We should modernise our systems" isn't a problem—it's a solution looking for justification.
Strong problem statements answer three questions:
- What's happening? — Current state with evidence
- Why does it matter? — Quantified impact on the business
- Why now? — Cost of delay or window of opportunity
Example of Strong vs Weak Problem Statements
Weak: "Our customer service needs improvement."
Strong: "Customer complaints increased 40% in Q3, with average resolution time now 72 hours versus our SLA of 24 hours. Each day of delay costs $2,400 in customer churn based on our retention analysis. Competitor X launched 24/7 support last month, accelerating customer migration."
2. Genuine Alternatives Analysis
Decision-makers don't trust cases that present only one option. They know you've already decided and are seeking validation. Credible business cases analyse 3-4 genuine alternatives:
| Option | Description | Why Include It |
|---|---|---|
| Do Nothing | Continue current state | Establishes the cost of inaction—often higher than people assume |
| Minimum Viable | Smallest change that addresses core problem | Tests whether a lighter intervention could work |
| Recommended | Your proposed solution | The option you believe offers the best value |
| Comprehensive | Full-featured solution | Shows you've considered going bigger and why it's not optimal |
The "do nothing" option is particularly important. Quantifying the cost of inaction often makes the strongest case for action.
3. Honest Financial Analysis
The numbers are where most business cases fail. Not because the maths is wrong, but because the assumptions are hidden, optimistic, or indefensible.
The Three Financial Metrics That Matter
NPV
Net Present Value
Discounts future cash flows to present value. Positive NPV = project adds value.
ROI
Return on Investment
Simple percentage return. Easy to understand and communicate to stakeholders.
Payback
Payback Period
How long until the investment pays for itself. Shorter is less risky.
Use all three metrics. Each tells a different story. A project might have excellent NPV but a 5-year payback—which matters if cash is tight. Another might show strong ROI but rely on benefits that only materialise in year 4.
The Assumptions Trap
Every financial projection is only as good as its assumptions. List them explicitly. "Revenue growth of 15% assumes we retain current sales team and market conditions remain stable." Decision-makers will challenge assumptions—better they see you've already thought about them.
4. Scenario Analysis
Single-point estimates are fiction. The future has a range of outcomes, and your business case should reflect that. Present three scenarios:
NPV by Scenario (Example: New Product Launch)
Notice that even the pessimistic scenario shows positive NPV. This tells decision-makers the project is robust—it works even if things don't go perfectly. That's often more compelling than optimistic projections.
- Pessimistic: What if key assumptions underperform by 20-30%?
- Base Case: Your most likely outcome based on reasonable assumptions
- Optimistic: What if key assumptions exceed expectations?
5. The Go/No-Go Framework
A business case culminates in a decision. Make it easy for decision-makers by structuring your recommendation clearly:
Decision Framework
Business Case Presented
Problem, options, financials, risks
Decision Required
Approve / Reject / Request More Info
Proceed
Release funding, assign resources
Decline
Document reasons, revisit triggers
Even a "no-go" decision is valuable. It prevents wasted resources and documents the rationale. The best business cases include conditions for revisiting the decision: "If market share drops below 25% or competitor launches equivalent product, revisit this case."
Business Cases for Internal Operations
Not every business case seeks external approval. Some of the most valuable cases are internal—forcing teams to articulate why a project matters and how success will be measured.
Focusing Operations
A business case becomes an operational blueprint. When teams know the expected outcomes and how they'll be measured, priorities clarify. The "nice to have" features get deprioritised in favour of the metrics that matter.
Operational Elements to Include
- Success Metrics: Specific, measurable KPIs tied to the business case benefits
- Milestones: Key checkpoints with defined deliverables
- Resource Allocation: Who's responsible for what, and what other work stops
- Decision Points: When will you assess progress and potentially pivot?
- Benefit Realisation: How and when benefits will be tracked post-implementation
Proving Concept Before Scaling
One of the most valuable uses of a business case is testing ideas at small scale before committing major resources. This is where I've written hundreds of cases—proving whether a concept works before the organisation bets big.
The proof-of-concept business case asks different questions:
- What's the minimum viable test of this idea?
- What would prove the concept works (or doesn't)?
- What investment is required just to learn whether this is viable?
- What conditions trigger scaling up or abandoning the approach?
The Learning Business Case
Sometimes the goal isn't immediate ROI—it's learning. "Invest $50K to run a 90-day pilot. If customer acquisition cost comes in below $80, proceed to full rollout. If above $120, abandon. Between $80-120, optimise and extend pilot." This frames failure as valuable information, not waste.
Common Mistakes That Kill Business Cases
After reviewing hundreds of business cases, these are the patterns that consistently lead to rejection:
| Mistake | Why It Fails | What to Do Instead |
|---|---|---|
| Solution looking for a problem | Decision-makers sense you've already decided | Start with the problem and let the solution emerge from analysis |
| Hidden assumptions | Undermines credibility when discovered | List all assumptions explicitly with sources |
| Hockey-stick projections | Benefits that magically accelerate in year 3+ aren't believable | Front-load realistic benefits; discount distant projections |
| Ignoring "do nothing" | Misses the most compelling argument—cost of inaction | Quantify what happens if you don't act |
| No risk discussion | Looks naive or evasive | Address risks head-on with mitigation strategies |
| Unclear ask | Decision-makers don't know what you need | End with specific request: approval, funding amount, resources needed |
The Bottom Line
A business case is not a document—it's a decision-making tool. The best business cases don't just seek approval; they create clarity about what matters, why it matters, and how you'll know if you've succeeded.
Whether you're seeking board approval for a major investment, proving a concept before scaling, or simply aligning your team around clear objectives, the discipline of building a business case forces the right questions.
The magic sauce isn't complexity—it's honesty. Honest problem definition, honest alternatives analysis, honest numbers with explicit assumptions, and honest risk assessment. Decision-makers can smell spin. Give them the truth, structured clearly, and let them decide.
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We've written hundreds of business cases across industries. Whether you need help proving a concept, securing board approval, or just thinking through the decision framework, we can help.
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